{"id":284451,"date":"2026-04-17T12:56:59","date_gmt":"2026-04-17T12:56:59","guid":{"rendered":"https:\/\/worklinq.com\/?post_type=position&#038;p=284451"},"modified":"2026-04-17T13:10:45","modified_gmt":"2026-04-17T13:10:45","slug":"support-consultant-for-our-service-desk","status":"publish","type":"position","link":"https:\/\/worklinq.com\/da\/position\/support-consultant-for-our-service-desk\/","title":{"rendered":"Support Consultant for our Service Desk"},"content":{"rendered":"\n<p>Help customers succeed in real business operations.<\/p>\n\n\n\n<p>Our company is in an exciting transformation phase where our Workforce Management solution is delivered as a full Software-as-a-Service solution in the cloud. You will be working in one of the industry\u2019s most innovative companies with a long list of large and high-profile international and national customers across most industries.<\/p>\n\n\n\n<p>At Worklinq, support is not just about solving tickets. It\u2019s about helping customers run their business \u2013 every day.<\/p>\n\n\n\n<p>Our platform supports complex workforce operations. When something doesn\u2019t work, it impacts real people, real shifts and real outcomes. That\u2019s why we take support seriously.<\/p>\n\n\n\n<p>We\u2019re looking for a Support Consultant who is curious about both technology and business. Someone who wants to understand not just what is happening in the system \u2013 but why it matters to the customer.<\/p>\n\n\n\n<p>You don\u2019t need to know everything from day one. But you need the mindset to learn fast and take ownership.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What you\u2019ll be doing<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Act as the first point of contact for all types of support \u2013 technical, functional and operational<\/li>\n\n\n\n<li>Help customers navigate the Worklinq platform and solve day-to-day challenges<\/li>\n\n\n\n<li>Troubleshoot across system behaviour, data, configurations and integrations<\/li>\n\n\n\n<li>Investigate incidents using logs, data and system insights<\/li>\n\n\n\n<li>Collaborate closely with consultants, operations and development<\/li>\n\n\n\n<li>Escalate issues with clear context \u2013 both business and technical<\/li>\n\n\n\n<li>Document solutions and contribute to a strong knowledge base<\/li>\n\n\n\n<li>Use modern tools, including AI, to improve speed and quality<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What you bring<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience from Service Desk, IT support, application support, or similar<\/li>\n\n\n\n<li>Interest in both systems and how they are used in real business contexts<\/li>\n\n\n\n<li>A structured and methodical approach to troubleshooting<\/li>\n\n\n\n<li>Ability to communicate clearly \u2013 both with users and technical teams<\/li>\n\n\n\n<li>Fluency in Danish and English<\/li>\n\n\n\n<li>It\u2019s a plus if you have experience with:\n<ul class=\"wp-block-list\">\n<li>Databases and data structures<\/li>\n\n\n\n<li>Windows environments or system processes<\/li>\n\n\n\n<li>APIs and integrations<\/li>\n\n\n\n<li>Ticketing tools such as Jira<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What you can expect<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A role with wide variety \u2013 from simple questions to complex investigations<\/li>\n\n\n\n<li>Deep insight into both system behaviour and customer operations<\/li>\n\n\n\n<li>A steep learning curve across product, technology and domain<\/li>\n\n\n\n<li>Clear career paths into Consulting, Operations or more technical roles<\/li>\n\n\n\n<li>A collaborative environment with experienced colleagues<\/li>\n\n\n\n<li>Competitive salary and conditions<\/li>\n<\/ul>\n\n\n\n<p>Our head office is in Denmark, and in addition we have branches in Sweden, Norway, UK and Romania. Every year we gather all employees across countries for one or two social events, and in addition, we also prioritise regular local and department\/team events.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Interested?<\/h2>\n\n\n\n<p>If you want to apply for the position, please send your resume and a short job application to <a href=\"mailto:job@worklinq.com\" target=\"_blank\" rel=\"noreferrer noopener\">job@worklinq.com<\/a>.<\/p>\n\n\n\n<p>If you have any questions about the position, our company or the application process, you are welcome to contact Head of Service Desk Cecilie Heie at <a href=\"mailto:che@worklinq.com\">che@worklinq.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re looking for a Support Consultant who is curious about technology, loves troubleshooting and takes ownership.<\/p>\n","protected":false},"featured_media":279105,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-284451","position","type-position","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Consultant for our Service Desk | Worklinq<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/worklinq.com\/da\/position\/support-consultant-for-our-service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Consultant for our Service Desk | Worklinq\" 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