Investing in a strong, long-term partnership based on trust and close dialogue

At Worklinq, our primary goal is to ensure that you, as a customer, realise the full value of your solution. We know that a stable and well-functioning platform is the foundation of your success. That is why we offer our cloud customers a proactive extension of our existing service in the form of Customer Success Management (CSM).

What is the difference between support and CSM?

Our standard support is your peace of mind in day-to-day operations. It is the reactive lifeline where skilled specialists are on hand to help resolve errors and issues should anything go wrong. This safeguards your day-to-day operations.

Customer Success Management is the extra layer built on top of support. Whereas support reacts to incidents as they arise, CSM works proactively. The aim is not only to keep the solution running, but to actively optimise your use of Worklinq so that the system support consistently aligns with your business development and goals.

With a Customer Success Manager, you get:

  • A dedicated single point of contact (SPOC): A named advisor who knows your business, has a full overview of all your service activities and coordinates changes to your setup – and any escalations – internally within our organisation. In close collaboration with your Worklinq superusers.
  • Strategic partnership: We translate your business goals into concrete, measurable results within the platform.
  • Proactive optimisation: We continuously identify opportunities for improvement and prevent potential challenges before they affect you.
  • Best practices and guidance: We provide ongoing advice and ensure you receive the training you need.

In short: You get a dedicated partner who proactively ensures that your Worklinq solution is always optimised, future-proofed and delivers measurable results for your business. By letting us take on the task, you can reduce the need for in-depth, internal Worklinq expertise.

Choose the package that suits your needs

To cater for different ambitions and organisation sizes, we have put together two CSM packages specifically for our cloud customers: Premium and Signature.

  • The Premium package includes:
    • Dedicated single point of contact (SPOC).
    • Quarterly status meetings.
    • Annual strategic review of your solution.
    • Access to a digital training package (Worklinq Academy).
    • Option to prioritise up to 2 cases per month.
  • The Signature package includes:
    • Dedicated single point of contact (SPOC).
    • Monthly status meetings.
    • Annual strategic review of your solution
    • Access to an extended digital training package (Worklinq Academy).
    • Option to prioritise up to 4 cases per month.

Whether you choose Premium or Signature, you are investing in a strong, long-term partnership based on trust and close dialogue. We look forward to taking your Worklinq solution and workforce management processes to the next level together with you.